Cancellation Policy for OldLiquors.com Customers in the United States

At OldLiquors.com, we understand the importance of customer satisfaction. We want our customers to be happy with their purchases and to feel confident in their transactions with us. To this end, we have introduced a new cancellation policy that we believe will help us achieve these goals.

Cancellation Policy Details

Customers who purchase products from OldLiquors.com in the United States can cancel their orders within 14 days of receiving the product. This policy applies to all products except personalized or non-returnable items. Customers must inform OldLiquors.com in writing within 14 days of receiving the product to exercise their right to cancel. This can be done by sending an email or letter to our customer service department.

If a customer cancels an order within the specified timeframe, OldLiquors.com will provide a full refund. The refund will be processed within 14 days of receipt of the cancellation notice.

Returning Products

Customers may return products purchased from OldLiquors.com within 14 days of receipt. However, personalized or non-returnable items cannot be returned unless they were delivered in error or were damaged or defective. For all other products, customers must return them to OldLiquors.com in their original condition, with all packaging and labeling intact.

The full cost of return shipping will be borne by the customer, except in cases where the products were delivered in error or were damaged or defective.

Faulty or Damaged Products

If a customer receives a faulty or damaged item, they have the right to reject it from the date of purchase. OldLiquors.com will replace or refund the product(s) if they were delivered in a damaged or defective condition. Customers should inform our customer service department immediately if they receive a faulty or damaged item.

Exceptional Customer Service

At OldLiquors.com, we are committed to providing exceptional customer service. We take our responsibility to inform customers about their consumer rights seriously and encourage customers to contact us with any questions or concerns about their rights or our policies. Customers can contact our customer service department by phone, email, or through the contact form on our website.

Conclusion

We hope that our new cancellation policy will provide our customers with greater flexibility and peace of mind when purchasing from OldLiquors.com. By providing clear guidelines for cancellations and returns, we aim to make the purchasing process as stress-free as possible for our customers.

If you have any questions or concerns about our policy or our products, please do not hesitate to contact our customer service department. We are always happy to help and are committed to ensuring that our customers have a positive experience with OldLiquors.com.

FAQs

1. What items are excluded from the cancellation policy?

• Personalized or non-returnable items cannot be cancelled or returned unless they were delivered in error or were damaged or defective.

2. How long does it take to receive a refund?

• Refunds will be processed within 14 days of receipt of the cancellation notice.

3. Who bears the cost of return shipping?

• The customer is responsible for the full cost of return shipping, except in cases where the products were delivered in error or were damaged or defective.

4. What should I do if I receive a faulty or damaged item?

• Customers should inform our customer service department immediately if they receive a faulty or damaged item. We will provide a replacement or refund if the item was delivered in a damaged or defective condition.

5. How can I contact customer service?

• Customers can contact our customer service department by phone, email, or through the contact form on our website.

Understanding OldLiquors.com Cancellation Policy for Customers in the European Union

As a customer of OldLiquors.com in the European Union, it's important to understand the company's cancellation policy. This policy outlines the steps you need to take if you want to cancel an order and what fees, if any, may apply. In this article, we'll take a closer look at OldLiquors.com's cancellation policy, including the cancellation period, cancellation fees, and how refunds are processed.

Cancellation Policy for OldLiquors.com Customers in the European Union

Customers may cancel their order within 14 days of receiving the order without providing any reason and without incurring any cancellation fees. If you decide to cancel your order within this period, you must contact OldLiquors.com's customer service to initiate the cancellation process.

If you cancel your order after the 14-day cancellation period has passed, a cancellation fee of 10% of the order total will be charged. This fee is to cover any costs incurred by OldLiquors.com as a result of the cancellation.

When contacting customer service to cancel your order, it's important to have your order number and other relevant information handy. This will help ensure that the cancellation process goes smoothly.

If you have already received your order and want to cancel it, you must return the product(s) in their original condition and packaging. You will also be responsible for all return shipping charges. This means that you will need to cover the cost of shipping the product(s) back to OldLiquors.com.

Once OldLiquors.com receives the returned product(s), refunds for cancelled orders will be processed within 14 business days. The refund will be issued to the original payment method used to make the purchase.

FAQs:

Q: Can I cancel my order after the 14-day cancellation period has passed? A: Yes, you can still cancel your order after the 14-day cancellation period has passed, but a cancellation fee of 10% of the order total will be charged.

Q: How do I initiate the cancellation process? A: To cancel your order, you must contact OldLiquors.com's customer service.

Q: Do I need to provide a reason for cancelling my order? A: No, you do not need to provide a reason for cancelling your order within the 14-day cancellation period.

Q: Who is responsible for the cost of returning the product(s)? A: You are responsible for all return shipping charges.

Q: How long will it take to receive my refund? A: Refunds for cancelled orders will be processed within 14 business days from the date of cancellation or from the date OldLiquors.com receives the returned product(s).

Conclusion: OldLiquors.com's cancellation policy for customers in the European Union is designed to be fair and straightforward. If you need to cancel an order, it's important to do so within the 14-day cancellation period to avoid any cancellation fees. If you have any questions or concerns about the cancellation process, don't hesitate to contact OldLiquors.com's customer service for assistance.