Order Related Queries

Order-Related Queries? Here's How to Get Help

If you're experiencing any issues with your order, there's no need to panic! Our customer service team is here to help. To make things easier for everyone involved, we've set up a support request form that you can use to submit your query. Read on to find out everything you need to know about getting in touch with us and resolving any order-related issues.


We understand how frustrating it can be when things don't go as planned with your order. That's why we have a dedicated customer service team that is always ready to help. However, to ensure that we can provide you with the best possible support, we ask that you use our chat function to submit your query.

In the following sections, we'll explain why using the chat function is important, what information you should include in your query, and how you can check the status of your order and find out when it will be delivered.

Why Use the Chat function?

Using the chat function ensures that we have all the information we need to address your query. It also helps us to keep a record of your query for future reference, which can be useful if you have any further issues with your order.

When you use the chat function, you'll receive a confirmation that we have received your query. 

What Information to Include in Your Query

To help us handle your query as quickly and efficiently as possible, please include the following information in your query:

  • Your order reference number (if applicable)
  • A detailed description of your query, including any relevant information or screenshots
  • Your preferred method of contact (email or phone)
  • Your contact details (if you would like us to call you)

If you're amending your order, please include details of the changes you would like to make.

When Will You Hear Back from Us?

Our customer service team will aim to respond to your query as quickly as possible. However, during busy periods, it may take us a little longer to get back to you.

If your query is urgent, please let us know when you submit your query, and we will do our best to prioritize it.

How to Check the Status of Your Order

If you want to check the status of your order, you can use our Track my order link in the chat box. This will allow you to see whether your order has been dispatched and when it is due to be delivered.

You can also find out the delivery time for your particular country by checking our Delivery Charges under the Delivery & Returns section.

How to Find Out When Your Order Will Be Delivered

Once your order has been dispatched, we will send you an email to let you know. This email will include a tracking number that you can use to track the progress of your delivery.

If you're not sure when your order is likely to be delivered, you can use the information in the email to estimate when it will arrive. You can also contact our customer service team for more information.


We understand that issues with orders can be frustrating, but we're here to help. By using our support request form and providing us with all the relevant information, we can resolve your query as quickly as possible.

If you have any further questions or concerns, please don't hesitate to get in touch with us.