FAQs for OldLiquors.com

At OldLiquors.com, we strive to provide our customers with a seamless and secure online shopping experience. We understand that you may have some questions or concerns, so we have put together this FAQ section to address some of the most common queries we receive.

Is your site secure?

Yes, we take the security of our site very seriously. We have implemented multiple security measures to protect our users, including SSL encryption to secure your online transactions and ensure that all data passed between the web server and browser remains private and integral.

Is my privacy assured?

Yes, we respect your privacy and are committed to handling your personal information in accordance with the Data Protection Act 1998. We will only use the information you supply to us lawfully and for the purposes of your transaction with us. Your details will never be sold or supplied to any other companies.

Can I order by telephone?

Yes, you can place an order by calling our office during business hours. Our office is open Monday to Friday from 9am to 6pm EST.

Can I place an order without entering my credit card details online?

Yes, you call us with your order.

Can I send my order to a different address?

Yes, you can enter the delivery details of the person you want us to deliver to in the 'Delivery Details' section when placing your order.

Can I send a gift without sending an invoice?

Yes, you can add a gift message to your order and be assured that we will only send out the gift message and a delivery note with the order.

How do I redeem discount codes?

To redeem a discount code, simply type it into the box at the bottom of your shopping basket and press 'Apply', followed by 'Proceed to Checkout'.

What if I want to buy a gift but don't know what to get?

You can browse our sale section and choose from a selection of great products recommended by our team. Alternatively, you can read more information about the different products by clicking on the relevant link beside each product to help you make a choice.

Can I send a message with my gift?

Yes, a personalized gift message service is available on all orders. Just type the message you want to send into the message or remarks box when placing your order.

Can you gift-wrap the bottles?

No, unfortunately, we cannot gift-wrap the bottles. We pack all our orders very carefully to ensure that your bottles arrive unbroken and in perfect condition.

How much does delivery cost?

For full details of our delivery charges, please visit our Delivery Charges section. The costs of overseas parcels are based on the number of bottles ordered and delivery destination.

Do you ship to the EU?

Yes, EU Customs  and VAT charges will be calculated and added to your order  so that we can complete the customs clearance procedure as soon as it arrives in the EU. Your order will not be subject to any further charges.

How quickly will my delivery arrive?

Unless the item ordered is unavailable, most USA deliveries will arrive within 5-10 working days after the order is placed. We will contact you if any items on your order are out of stock to advise on lead times or suggest an alternative.

Is there a minimum order?

No, we are happy to ship just one bottle.

Do you have a 'over night' delivery service?

Yes, we can arrange this for USA customers, but we cannot guarantee a specific date. Please do not hesitate to contact us when you need a expedited delivery.

What happens if my parcel is damaged when it arrives?

If your parcel is visibly wet or damaged, or shows signs of having been tampered with, you should either sign for it as 'Arrived Damaged' or refuse to sign for it and have it returned to us. You should contact us immediately if this happens. In case you sign for your parcel and later find that something inside is damaged, please take photos of the damaged box and contents before disposing of them and email them to us immediately so that we can arrange a replacement for you.

Are all of your bottles available to buy from the website?

Almost every item we sell is listed on the website, but we sometimes keep special whiskies back purely for customers who make enquiries. If you are looking for a specific product not included on the site, please contact us.

Change in your order status

While we aim to hold all items featured on our website in stock, there are occasions when, due to high demand, we run out of certain items. Should this occur while processing your order, we will contact you either by telephone or email to advise you of. We will give you the opportunity to select an alternative item, cancel the item from your order, or to wait for the product to come back into stock – the choice is yours.

Out-of-stock items

While we aim to always have items featured on our website in stock, there are occasions when an item is temporarily out of stock and not expected to come back into stock for some time. We will contact you to keep you updated on any delays and give you the opportunity to select an alternative item or to wait for the product to come back into stock.

Discontinued items

From time to time, items will be discontinued and as such will not come back into stock. When an item is discontinued, we will remove this item from your order. If you paid with a credit card, we will not charge you for the cost of the item or any associated taxes, shipping and handling charges.

We hope that these FAQs have addressed some of the most common questions and concerns you may have about shopping with OldLiquors.com. If you have any further queries, please do not hesitate to contact us. We are always happy to help and ensure that our customers have the best possible shopping experience with us.